1. Purpose and Scope
This document sets out the identity verification requirements applicable to all account holders and applicants at Pure Casino Calgary. The procedures described are established in accordance with Canadian federal obligations under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and the guidance issued by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). Provincial gambling regulations applicable in the jurisdiction where the account holder is located also apply.
Identity verification at Pure Casino Calgary serves the following compliance purposes: confirming the identity and age of each account holder, preventing money laundering and terrorist financing, detecting and reporting suspicious transactions, and enforcing responsible gambling obligations, including self-exclusion programs.
This policy applies to all individuals seeking to open an account, conduct transactions, or request disbursements through Pure Casino Calgary.
2. Legal Framework
Pure Casino Calgary operates within the Canadian regulatory environment. Under the PCMLTFA and associated FINTRAC regulations, casinos are designated reporting entities subject to mandatory client identification and record-keeping obligations. These obligations are not discretionary. Failure by an account holder to complete required verification steps will result in restricted account access or refusal of service.
The legal gambling age in Canada is determined at the provincial level and is commonly 18 or 19 years of age, depending on the province. Pure Casino Calgary requires all account holders to meet the minimum legal age requirement applicable in their province of residence. Age verification is a mandatory component of the identity verification process and must be completed before account activation or any real-money transaction is processed.
3. When Verification Is Required
Pure Casino Calgary is required to verify the identity of a person or entity in the following circumstances, consistent with FINTRAC guidance for casinos:
- Large cash transaction: CAD 10,000 or more
- Large virtual currency transaction: Equivalent to CAD 10,000 or more
- Casino disbursement: CAD 10,000 or more
- Extension of credit: CAD 3,000 or more
- Receipt or exchange of funds: CAD 3,000 or more
- Certain electronic funds transfers: CAD 1,000 or more
- Suspicious transaction: Any amount, prior to filing a Suspicious Transaction Report
In addition to the above transaction-based triggers, identity verification is required at the time of account opening and must be completed before any withdrawal or disbursement is processed, regardless of amount.
4. Required Documentation
Account holders are required to submit documentation sufficient to confirm their identity, date of birth, and residential address. Pure Casino Calgary accepts the following categories of documents:
4.1 Government-Issued Photo Identification
Acceptable documents include a valid passport, provincial driver’s licence, or government-issued identity card. The document must be current, legible, and issued by a recognised Canadian federal or provincial authority or an equivalent foreign authority.
4.2 Proof of Address
A secondary document confirming the account holder’s residential address is required. Acceptable documents include a recent utility bill, bank statement, or tax assessment notice. The document must display the account holder’s full name and current address and must be dated within the preceding 90 days.
4.3 Additional Documentation
Pure Casino Calgary reserves the right to request supplementary documentation in cases where initial submissions are insufficient, where enhanced due diligence is required, or where a transaction triggers additional review under FINTRAC guidance. This may include a liveness check, selfie with identification, or payment-method verification.
All documents submitted must be originals or certified copies. Altered, expired, or illegible documents will not be accepted.
5. Verification Process
Upon submission of required documents, Pure Casino Calgary will review and process the verification request, and the account holder will be notified of the outcome. During the review period, account functionality may be restricted, including the ability to withdraw funds or conduct transactions above applicable thresholds.
Pure Casino Calgary may use automated identity verification tools, manual review procedures, or a combination of both to assess submitted documentation. The use of third-party verification service providers does not alter the account holder’s obligations under this policy.
If verification cannot be completed due to insufficient or unsatisfactory documentation, Pure Casino Calgary will notify the account holder and specify what additional information is required. Repeated failure to provide adequate documentation may result in account suspension or permanent closure.
6. Data Handling and Retention
Personal information and documentation collected during the identity verification process are processed in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable, and any relevant provincial privacy law.
Pure Casino Calgary retains identity verification records for the minimum period required by law. Under FINTRAC regulations, records related to client identification must be retained for a period of at least five years from the date the record was created. Retained records are stored securely and are accessible only to authorised personnel and regulatory authorities as required by law.
Account holders have the right to request access to their personal information held by Pure Casino Calgary, subject to applicable legal restrictions. Requests should be directed to the designated privacy contact.
7. Refusal and Restrictions
Pure Casino Calgary reserves the right to refuse account opening, suspend an existing account, or decline to process a transaction where identity verification has not been completed, where submitted documents are determined to be fraudulent or insufficient, or where the account holder’s activity raises concerns under applicable anti-money-laundering or fraud-prevention obligations.
Accounts subject to verification holds will not be eligible for withdrawals until verification is successfully completed. Pure Casino Calgary is not liable for delays in processing withdrawals that result from incomplete or pending verification.
8. Responsible Gambling and Verification
Identity verification at Pure Casino Calgary is integral to the enforcement of responsible gambling measures. Confirmed identity records are used to apply self-exclusion restrictions, enforce cooling-off periods, and prevent individuals who have voluntarily excluded themselves from accessing their accounts. Account holders who have registered a self-exclusion request will not be permitted to circumvent that restriction by opening a new account or providing alternative identification.
9. Contact and Queries
Account holders with questions regarding the identity verification process or the status of a pending verification request should contact Pure Casino Calgary through the official support channel listed in the account management section.
Queries relating to data retention or personal information access should be directed to the privacy contact designated by Pure Casino Calgary.